Estee I Review of AEBC
there was a time I really enjoyed AEBC. Picked up ...
there was a time I really enjoyed AEBC. Picked up a modem from their downtown location, went home, plugged it in, wala. cheap internet. who cares about fancy office and fancy website. i am no gamer or heavy streamer, i dont need super fast and reliable internet. Who cares about friendly customer service and tech support if they are providing the service like they're supposed to.
two years went by and I am moving. a REQUEST to move the service is $25. But apparently the new place I am moving into needs some work done, so my bill for a technician would be $89 instead. Cancellation is $0. In that case, i could very well sign up with another budget ISP. but Todd the sales rep lowered the activation price. so i thought, oh well. it's cheap ISP, i can't complain.
Todd gave me a 2-hour time frame where a tech was assigned to arrive. Well, no one showed up. Gave him a call and he told me a Shaw technician might not be on site but ensured me a tech is somewhere working on a pole and doing some wiring work. He could not locate the tech. A few hours went by, no internet. Few more hours with a few emails and phone calls later. Still no internet. no updates either. Very poor communication from AEBC.
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