Hak Hyun Jung

Review of Gateway Buick GMC (Dallas, TX)

I bought a used car($45,000) on last week, June 20...

I bought a used car($45,000) on last week, June 20 at Gateway Buick and the main point I was really disappointed was that the floor mat was disappeared after it was sent for car detailed which happened after the purchase. There are other things to be taken care of and I have asked the dealer to drive the car to my house. After the car was drove by him to my home, I found there was no floor mat at all. I raised my concerns and I told him I saw the floor mat was there, but he said he didn't. I have asked to see the car photo on their website to verify the floor mat was on the car, but the car in the web site went down because the car is sold. The dealer I worked with keep saying the car is sold as it is... I know and I understand.. but what about the thing missing which it was there? It is a matter of courtesy problem on Gateway Buick GMC.