skyhigh 86

Review of Barolo Restaurant / Bournemout...

Worst experience of Our lives this evening. Had a ...

Worst experience of Our lives this evening. Had a home delivery, the delivery bag split all over the carpet of my hallway. The mussels and tomato sauce went all up the white walls and the door, the delivery driver then left.
I called him back he phoned up and got another mussels order set up and then left without offering to help me clean the mess by the time I finished cleaning the mess up wiping the walls and door down and cleaning the mussels and the tomato sauce stains out of my carpet my pizza was freezing cold.

I then found out the driver accused me of ripping the bag open, I explained the bag was soaking wet from the sauce because the mussels hadn't been put in the container properly and I have the bag as evidence to show you if you like the man on the phone then said "oh ok madam we'll get another order of pizza sent to you as well but it'll be half an hour between the mussels being done well in that case my order won't be here till 23:45" so I had no mussels and a cold pizza worst takeaway experience of my life not recommended to anybody .....and for the driver to accuse me of ripping the bag open knowing the mussles were not in their container properly well that is just dreadful......

To continue, it has taken my partner and I 5 days to get the smell out of the carpets, it's still not 100% smell free. We had to buy new matting for the communal stairway as the smell and the staining was irreversible on it.

Overall we felt wronged being accused of ripping the bag open and chucking the contents on the floor, being told if we want the mussels cooked again then it will be the same price as the first order, if we want a hot pizza then we'd have to return the cold one and not being treated fairly when calling them.