Idalia Flores

Review of Sears Holding Company

I call in for a dryer service, technician came in ...

I call in for a dryer service, technician came in 6/11/16 didn't had the part neede to fix dryer, he order the part make appointment for 6/18/16 from 8:00 to 12:00 nobody show up or call to let me know that the driver call in sick. I call and I expend 2 hrs they transfer me from one person to another total of 2 hrs until I find out that he call in sick, nobody had the courtesy to give me a call to let me know, I am very angry and I feel that they don't care about their jobs they have very unprofessional personal working that they don't even know what to explain to the customers, I take care of a sick person (my mother) in order to get out of my house I have to look for a caregiver and I have to pay for the service. I live 30 minutes away from the first laundry place, is not easy for me to go out and do my laundry outside home, that is one of the reasons why I have everything I need at home. I feel like we have to raise our voices so they can provide better service, because they charge good money for the insurance for your appliances, they have to give a better service, and have back ups to do the job when somebody call in sick. I am a business women(FedEx Ground private contractor, I have to wash uniforms for 3 people every week, I can't waiste my time talking in the phone with unprofesional people at Sears. And I have back ups when one of my drivers doesn't show up I have somebody to do the job.