Eline Eelkema

Review of BUVA

Not even worth 1 star! Bad service, rude people wi...

Not even worth 1 star! Bad service, rude people with no empathy at all! We booked a ticket online to Koh Rong Samloem for the ferry of 3pm. We arrived at the pier and had been send back to the office because the ferry of 3pm was cancelled. They said they couldn t change the departure times online and so could not inform the people who booked that way. No e-mail, no text, no nothing... We had to take the 5pm ferry, if it was departing . They told us to come back at 4pm to check this and to get the tickets. We wanted to cancel but this was not an option. No refund in cash neither. In the end they gave us the ticket and said they will come to look for us to give the info about the ferry of 5pm. Please take another service, but certainly not Buva!