Dimitry Borochin

Review of ITC HOTEL THE KAKATIYA

This is a nice hotel but I had issues. When check...

This is a nice hotel but I had issues. When checking in, being a Marriott Titanium member, I was expecting an upgrade. I was told that due to my status, I would be upgraded to a two bedroom suite. I asked if there would be extra charges, since my employer was paying for the stay. I was told no, so I offered a coworker the other bedroom. These rooms have their own bathrooms ..etc. Well, when I checked out, I was surprised to learn that each of us was charged for each bedroom. I was a bit surprised and made this clear to management. I had to speak with several levels of management but after raising this issue and pointing out the above facts, I was offered 5000 points. I told them that I considered this somewhat of an insult, since this was basically double of what we expected to pay and 5000 points is kind of a joke. Anyway, no points, no refund, just a big fat "sorry you misunderstood". Some other issues were the bathroom was somewhat dated and I lost my robe in the middle of my stay. Overall, nice hotel, nice breakfast, but watch out for the "misunderstandings".