Carl Ciappessoni

Review of AutoGuard & Insurance

Over and above the call of duty

Over and above the call of duty
I was fortunate enough to be able to assist a friend with his claim for a warranty defect on his car and although the defect was noted only a couple of days before a two year warranty expired and there were multiple valid reasons that Autoguard Warranties could have rejected the claim out of hand any of which would have been understandable the company offered an ex-gratia payment to assist with the repair bill.
I would like to thank and recommend them for their efforts and generosity in assisting a client when it was most needed. One often hears of Insurers trying to escape their responsibilities relying on small print and this was most certainly NOT the case.
A big "Thank you" to the team; you have been fantastic