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Review of Arizona Biltmore, A Waldorf As...

These rooms need to be remodeled and renovated! I ...

These rooms need to be remodeled and renovated! I paid a premium price for a 5 star hotel but I was given a room suitable for a best western. The furniture looks 20 years old. The elevator looks like it belongs in a parking garage. The octilla club breakfast was extremely disappointing. The food is much better at a free breakfast buffet at a 3 star hotel. Every other 5 star hotel I go to they know your name and the hotel room is extremely nice. This is the first disappointing stay I have had with any waldorf astoria or even any 5 star hotel. The self park was a 15 MINUTE walk from my room that I had to do multiple times in the pouring rain. There was no sauna or steam room I can relax in, which I feel as if it is a necessity at a 5 star hotel charging 300 dollars I night. If you want to see exceptional rooms and service at a 5 star resort nearby, take a trip to the four seasons Scottsdale. That's what is a 5 star hotel in my mind. The location was absolutely horrendous too. It was a 45 minute drive to the nice scottsdale area, even to play golf. Book a four seasons suite on vrbo for less than 300 dollars. Much better property, much better location, much better value