Audrey Murante

Review of Borsheims Fine Jewelry & Gifts

Travelled home to Omaha to visit for the Labor Day...

Travelled home to Omaha to visit for the Labor Day Holiday; stopped by Borsheims to shop for a keepsake after losing our little Scottish Terrier. I bought an expensive designer bracelet and charm on Friday, it broke on Saturday and stopped by Borsheims on Tuesday on our way out of town. The customer service people and the sales floor staff past me around, kept me waiting and worse - they were rude and uncaring - especially Cheri from Sales. The only option was to return the bracelet and leave empty handed. Borshems wouldn't look for a replacement; wanted me to wait or go to lunch while they fixed the bracelet. Treated me terribly. My husband and I have always gotten our fine jewelry from them - NOT anyone. Terrible experience. And terrible service and poor quality.