JW exhibited very poor management (the right hand ...

JW exhibited very poor management (the right hand didn't know what the left hand was doing). I hired JW to replace carpeting. I sent a representative in my place to oversee installation on the day of, since I could not physically be there that day. The company/Julio told the installers one time slot (10-12 pm) and told my rep and me another time slot (8-10am). No one showed up during either timeslot. In fact, the installers showed up close to 2 pm.

In the meantime, my rep had to chase them around in a very stressful way. Office staff attitude was careless and unprofessional. The manager, Victoria, exhibited the worst attitude. They resorted to excuses instead of just acknowledging the mistake and apologizing.

The job itself was simple and completed in less than 2 hours; however, my rep was kept waiting for the arrival of installers for 6 hours. I definitely would not recommend J&W to anybody at all. We connected with this company through Home Depot. The final work was fine but the process was extremely stressful and unprofessional.