Dana LeMunyon

Review of The Wyndham Hotel Philadelphia...

We flew in for a funeral and stayed for 5 days. To...

We flew in for a funeral and stayed for 5 days. To start there was no bell hop to help with our luggage. Our pull out sofa had no sheets or blankets and there was no house keeping on duty to bring sheets or blankets to our room. I had to go down to the front desk to get them and was informed that they had no blankets. (This was in the middle of February...freezing!) We couldn't order food because room service was sent home early. There were missing buttons on our safe. The pool area was supposed to be heated but the water was freezing. The restaurant had no heat in the middle of a snow storm and all the guests were freezing. All the food was freezing. The manager on duty offered us complementary breakfast but even that was unsatisfying. The was no vending machine on our floor. I've always heard good things about this hotel in the past. So disappointed in this hotel and our experience. Hopefully this hotel can use this feedback to help on improvements.