kendra kay

Review of Cascade designs

My MSR snowshoes broke on the third use and I had ...

My MSR snowshoes broke on the third use and I had to send them in for repairs. Casey and Liam were both PRINCE AMONG MEN in assisting me and making it an easy and comfortable process. Casey was very reassuring and put me at ease on my first contact with MSR and Liam went *above and beyond* to find a solution for me. Knowledgeable, professional, patient, and kind...he listened, understood, and saved the day! A true Solution Architect Liam is!!! Thanks for making a great product and standing behind it, but most of all thank you for Customer Support like these two young men! Makes all the difference in the world.