Although it seems like the staff may be rude, they...

Although it seems like the staff may be rude, they're not. The limited staff for this branch and the turnover of clients they serve, a smile will go a long way.
It may seem ridiculous to ask for proof of address, but resident doesn't count. Every address in the city has one. I know you should be proud to ensure you're bringing in the proper documents to receive a library card. It's more for your protection, remember?
I want to say thank you ladies and gentlemen who work at the library. They've helped me in research, and laws. Not counting entertainment reading. Keep up the great work.
Thank you.