M Jr

Review of Sleep Disorders Centers of the...

I m a current patient at this office. I think the ...

I m a current patient at this office. I think the service and professionalism is great. But my biggest complaint is that their payment/billing system isn t automated enough, if not at all. Be sure to keep your receipts when you pay a bill upfront because I have had several instances (ever since I started coming here) where I received a statement in the mail saying that my payment was overdue when I had in fact paid the bill. I come to find out that the payment process from this office is highly dependent on the staff person at the front desk (the same one who hands the receipt), she has to to go into the system and flag payments so that the information will be sent to their billing office. This has always happened to my billing every time I visit and pay, as if she forgets to do it. And there s a clear indication that she s the only one in that office who knows how to flag these payments because if she s off a certain day you come in to address the issue, no one else in that office knows how to do what she does. I don t fault her when these things happen though. This office needs to implement a fully automated process to that pushes payment information to the billing office w/o her manually having do something. Anyway, the first year was tough, as I had to come back several times for diagnostics, and had to learn to keep my receipts because I to address wrongful overdue payments every time. Now, I only visit once a year for the annual cpap checkups. I still come to this office only because I literally live around the corner from it

This office needs to implement an online payment system too. I shouldn t have to get off early from work to get to there before it closes to pay a bill.