2nd time going and both times it took 40min to get...

2nd time going and both times it took 40min to get my food. First time it took 40min and the second time people that order their burritos after me got their burritos before me. I asked them if my name's been called and they couldn't find my order. The foods pretty good it's just a shame that it's common for it to take so long to get your food. The coffee was sitting there for 10min because i didnt hear the guy yell out my name. Hes too quiet and notice he doesnt say your name again if you dont go up. My mates and I drive past sometimes and joke about how long it takes but sometimes can't resist because the foods decent. If they tighten up their service it could become my regular instead of a once every 6 months thing.