TO WHOM IT MAY CONCERN,

TO WHOM IT MAY CONCERN,
MADE A RESERVATION THROUGH EXPEDIA, READ HOTEL POLICY THAT SAID NO PET'S BUT USUALLY SERVICE DOG'S OK, JUST TO BE SURE I CALLED THE PROPERTY TO MAKE SURE SERVICE DOG'S ARE OK FRONT DESK PERSON SAID NO PROBLEM FOR SERVICE DOG'S SHE DID NOT SPECIFY WHAT KIND OF SERVICE DOG'S ARE ALLOWED NOT THAT SHOULD MATTER, WE DROVE 120 MILES ROUND TRIP FROM FT LAUDERDALE TO MEET FRIENDS FOR DINNER TO CELEBRATE MY BIRTHDAY ON SATURDAY JULY 22nd , WE ARRIVED TO THE WEST PALM BEACH MARRIOTT AROUND 1 O'CLOCK WENT TO THE FRONT DESK TO CHECK IN, I REMINDED THE FRONT DESK HOST THAT WE WHERE TRAVELING WITH OUR SERVICE DOG, SHE ASKED ME WHAT THE SERVICE DOG WAS FOR, QUITE FRANKLY I DON'T THINK IT IS NOBODY'S BUSINESS AND SHOULD NOT BE ASKED THAT QUESTION, BUT I TOLD HER ANYWAY THAT DOG IS FOR EMOTIONAL DISTRESS, I WAS THEN TOLD THAT THEY DON'T ALLOW THAT KIND OF SERVICE DOG AND THEY WERE SORRY BUT CANNOT STAY AT THIS HOTEL, SPOKE TO THE FRONT DESK MANAGER EXPLAINED TO HER THAT WE HAD A DOCTORS LETTER ABOUT MY WIFE'S CONDITION AND OUR DOG IS ADA REGISTERED AND AGAIN SHE TOLD US THAT THEY WERE SORRY AND THAT WE COULD NOT CHECK INTO THE HOTEL, WHAT TO DO BUT CANCEL ALL DINNER PLANS AND DRIVE BACK HOME. WE TRAVEL EXTENSIVELY FOR THE PAST 7 YEARS WITH OUR SERVICE DOG AND HAVE NEVER BEEN TURNED AWAY FROM ANY HOTEL ACROSS THE COUNTRY. HAPPY BIRTHDAY TO ME, THANK YOU MARRIOTT HOTEL !!
WILL NOT BE STAYING AT ANY MARRIOTT PROPERTY'S EVER AGAIN, AND WILL BE POSTING THIS LETTER ON EVERY TRAVEL WEBSITE WE CAN FIND.

PS I CALLED THE GENERAL MANAGER OF THIS PROPERTY AND LEFT MESSAGE ON HER VOICE MAIL AND NEVER RECEIVED A CALL BACK !