This is a fabulous resort hotel but spoilt by a la...

This is a fabulous resort hotel but spoilt by a lack of basic organisation. I have stayed on two ocassions as part of a group and on both ocassions there have been issues around pre booked services (spa treatments) and the allocation of rooms. Yes we have been compensated with upgrades and free Prosecco but it would have been better to have just received what had been booked in the first instance.