I talked with my son about a beach vacation for my...

I talked with my son about a beach vacation for my three children and 4 year old grandson. Was my treat and let him figure out where. He recommended the OBX and I agreed but stated it must have a private heated pool , only way I would go. He chose Koa s Reef June 6-13. They told us $200 to have the pool heated, we said ok. We arrived and went straight to the pool, it was very cold. Checked the heater and the breaker was turned off. We turned the breaker on and it gave an LP code but it did not trip the breaker. So we didn t swim. Decided to cook dinner, stove didn t work. Went to Lowe s and bought a charcoal grill to cook dinner. Went to use one of the bathrooms and toilet wouldn t flush, valve was shut off. Turned it on and found out why, it wouldn t shut off. We called Joe Lamb Jr and they had no idea the heater wasn t working? After 3 more calls they said a part needed replaced , not sure if we can fix it. They did repair the stove. Later in the week I called and got the run around and said due to Covid they couldn t fix the heater. I asked to talk to management and was told that s not possible. Gave me an email address to send to management and they might get back with me. I sent an email stating the issues and asked for a reply or phone call. No response. Waited a week sent a second email stating if no response in two days I would a review. They finally sent a response to my son stating they sent my second email to the owner. It stated none of the issues though. We have heard nothing from the owner so I now write the review. We actually liked the house and probably would have rented again knowing things happen with rentals. However when there is no compassion or professionalism you go another direction. They obviously have no regard for customer satisfaction. For $5,000 I could have taken my family to a lot of places to swim with my grandson, which didn t happen with Joe Lamb Jr