C

C C

3 years ago

The Pros:

The Pros:
- The location can not be matched - it was just the best spot for access to everything (the Subway, Empire State Building, Times Square, the Vessel, Macys). It is a phenomenal spot and made the trip commutes around NY very easy.
- The staff were friendly and courteous.
- The lobby is lovely.

The Cons:
- The rooms are dated and decaying. Our first room wasn't even cleaned properly when we went in and much smaller than the advertised pictures. We got moved to another room easily and that room was OK but barely. We got to see next door's room and that was a little better so it's random how the rooms are allocated and some are better than others.
- Nothing really inclusive like other hotels. No mini bar, the service was also slow (took 3 or 4 separate calls for someone to even pick up).
- The TV reception was abysmal as if we were in 1991 - we had someone come up and look at it and even he couldn't so much to fix it.
- I must also add that the elevators heightened by fear while staying there. The noises and creeks dont give much confidence.

Ultimately that location is just superb and if you can lower your standards for a room for a week or so then this is a great place to stay.

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