David Boon

Review of Gregg's Greenlake Cycle

Normally I have good experiences with Gregg's but ...

Normally I have good experiences with Gregg's but the last couple of interactions have not been so good. I bought my mountain bike here last year, they didn't have my size, not that big of a deal nobody did. But Then when the bike was supposed to be delivered it was delayed and I had to keep calling back to find out what was going on. I totally understand that they don't control what the manufacturers do. Several months pass and the bike finally became available. On the plus they were very apologetic and helpful. And overall the experienced turned out great. I love my bike.

I called just recently to ask about dropper seatposts. I got someone in service and he tried to tell me that I needed to go do research on the internet and check the forums. The guy was not even listening to what I had to ask, he just talked. I was so turned off that he wasn't listening to me I told him it had been a terrible experience and I was disappointed. He didn't even know that I bought the bike there.

The service people probably need more training for how to deal with people.

I can obviously buy a dropper post online and install it myself but I wanted to talk to someone about the options for my frame and I am happy to have someone else do the work, as long as they are willing to help out. This kind of behavior is what pushes people to do their shopping online.

Pretty disappointed