Shannon Maynor

Review of Coastal Grand Eye Associates i...

The doctor, Dr. Reed, was awesome, as well as the ...

The doctor, Dr. Reed, was awesome, as well as the assistant. However, upon checkout, I let the lady know (I do not know her name) that my husband and I both had EyeMed coverage at through our individual employers on which everyone was covered and I would wanted to use his coverage for our appointments. The dress on being that under his, our exams were free and unde mine, they were $25 each. This would have been $100, as our family of 4 was getting exams. She told me that she had already run everyone through my insurance and I would have to pay and get reimbursed.
She had done this before she even called me up to the counter. I had never had this issue before when I went to other doctor s offices. They always confirmed my info before running everything theough. I attributed it to the fact that the doctor was leaving early and they were trying to get out of there, and she jumped the gun. That is fine. Everyone makes mistakes. What I do not appreciate, was that she caught an obvious attitude with me, rolling her eyes, speaking in a condescending tone, etc, when I explained to her that I would not be paying for the exams when I had insurance that allowed me to not do so. I had come there with plans to use my money toward the purchase of eyeglasyat the connected LensCrafters. Also, I was going to order my daughter s contact lenses. However, after straightening everything out, they just got us out of there and we didn t get to order them. I felt that I was being punished for her assumption of using a different insurance other than than one that I intended. I am being generous by giving the theee stars. It is for the doctor and his assistant. I am taking two off for the checkout experience and the clerk that completed it.