One of the worst experiences of my life! I went wi...

One of the worst experiences of my life! I went with a group of scouts to Croatia and one had hurts himself. When we got there the staff at the reception were on their phones and made little eye contact. They explained very little to us despite us hearing them speaking English to other tourists. We were asked to pay a fee for participation. When we challenge them and simply asked asked what it meant, they were very rude again. We then were told an ambulance would come and collect us which was very confusing! After an hour, we were still in the waiting room and so I went to the front desk. She said 'why are you waiting' I said because you told us to. She said I should listen when people speak to you. I explained no one had told us to go anywhere and she argued back and said they did. Some of the rudest people I have ever come across! To top it off a local in the waiting area laid into me at one point to say how there youth of Britain ruin everything and that one Croatia people don't talk much so essentially I should shut up and not play eye spy to cheer my scout up! Charming people...