Review of Eurostars Madrid Tower 5*****

3 years ago

VERY BAD.

VERY BAD.
It has been a gift from some friends for our wedding night. They have hired a double room along with a wedding pack. For what they have charged we have not seen any special details, they have also made many mistakes.
1- Do you need to wear a suit to go to the hotel? because they have stopped us where we are going when we wanted to access the room while staying there.
2- There is no privacy. My husband was taking a nap in the room, and house keeping came and they knew there was someone inside, and without giving them permission to enter the room they did what they came to do and left, sorry, in what 5 star hotel do this?
3-We have not been informed of what the wedding pack includes, but they have charged us, but well. on top we ask for breakfast to the room (this is included in the services we have hired) and above we are told that we have to pay a charge of 9 euros to take us breakfast. how?.
4- Breakfast was the same as any normal hotel, nothing special, in fact I was hungry :(
5- There is no communication between departments, because when you ask for something they do not know if you have hired them or they have to pass the charge, although they should do it automatically looking for the room number.
6- The girl at the reception was as angry, I would have liked to see something more kindness.

All this, when they arrived they wanted to charge the total amount of the stay and the contracted services being already paid by our friends. Anyway, without comments. I DO NOT RECOMMEND FOR ANYTHING THIS HOTEL IF YOU WANT TO SPEND A SPECIAL NIGHT.