Every time I do a staycation in NYC with my kids w...

Every time I do a staycation in NYC with my kids we have always stayed at the Grace! The children love the indoor heated pool and I have no complaints about the cleanliness and location of this hotel. My last stay which was 2 weeks ago I realized my husband had left my hair dryer. I called maybe an hour after leaving the hotel. I got the run around for about a week and then was told they did not have it, This was disappointing to me. As a hotel, I think it s location is perfect and clean.