Sam Blumen Review of Toyota of Richardson
I am looking for A high-quality Toyota service cen...
I am looking for A high-quality Toyota service center at a dealership. So far I have tried for and none have passed muster. This one in particular has been disappointing. They were quality issues regarding the workmanship and also the diagnostic activities. I was told that I require A battery replacement and quoted the price of a new battery but, it turns out that the battery in my vehicle was less than 36 months old and would have been a free replacement under their warranty. This was exceedingly easy to determine as it was a sticker on top of the battery with the date of installation. This was an 84 month battery. The fact that it failed early was not my concern but the fact that the dealership was willing to charge me for a new battery as opposed to doing my warranty exchange is a problem.
Additional issues were related to a recall that was performed for an airbag that left the trim on my vehicle not in original condition. This is a concern because I really do not feel that they are paying attention to the quality of the workmanship. I need to be able to trust my mechanic and the shop that I take my vehicle to. This unfortunately will not be that shop.
It is a shame because I really liked the representative that worked with me. Unfortunately, they have no control over the quality of the actual work performed.
I will not be returning here.
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