Brenda Foca

Review of Taylor Made Realty

I am writing a poor review and we have not even ar...

I am writing a poor review and we have not even arrived yet!!!! We booked a 3 night stay for December 27th - 30th and opted to include the trip insurance, especially given the uncertainty of COVID. When I received my contract, despite choosing travel insurance, it was not added to the contract and I was told I didn't have it. This was very alarming to me considering if anyone in our party happened to get sick, we would be out almost $5K. When asked them to add it because it was their error, the first response was - you weren't charged for it. After 1 month of emailing several times a week to try and get it added, they came back today and charged me full price to add the insurance. No ownership or accountability on their end for the mistake and the endless amount of time I spent trying to get it corrected.

Now I am reading the reviews from the last month and they have been horrible - flooded with poor reviews about the cleanliness of the properties and the lack of maintenance. I am truly hoping they are able to turn this around and I can update this review but it is not looking promising.