Made appointment for oil change at 1030am for June...

Made appointment for oil change at 1030am for June 30 2020. Arrived at the forest ave store in Staten Island New York and told there are 7 cars ahead of me. I said to the manger I had a appointment and would have to wait. At 1200 asked the guy how many cars are ahead of me said one and I told him I have another appointment at130. At 1245 I see them take another car into the bay to work on and I go to the desk. I asked if I could come back after my appointment and still have to wait he said yes it s first come first serve. So I said way do appointments if you don t honor them and take them on first come first serve rule. I call your 1800 number your customer service rep said that s on true that appointments have priority over walk ins. So someone is not telling the truth here. I love going to your store to get products but after today I am really turned off to your company