Stephen Hanks

Review of Aiello Home Services

We called AIELLO to have a technician take a look ...

We called AIELLO to have a technician take a look at a water leak.
Bob Nadile was the tech that responded.
First thing in meeting Bob was him making an apology for not being on time. Actually he was only a few minutes late.
He is real friendly and highly professional in the way he goes about his job.
He took his time in explaining to me the problem, what his recommendations were, and with options.
He didn't put any pressure on me to make a decision about which way to go. Because he explained things in a simple manner, it made my decision real easy.
He is really efficient. I left him to do his work, while I went to grab a quick breakfast. When I returned about 20 minutes later, he was done.
I could see the quality of his work right before my eyes.
We had another job to do, but didn't expect that it could be done the same day.
He called it in, and they gave him the go ahead.
We both left the house, and agreed to meet back at a given time.
He returned with his additional equipment, and arrived the same time that I did, and I got back early.
He estimated that the job would take the rest of the afternoon.
I was juggling with my own chores.
He finished hours ahead of his estimate, explained how the equipment worked, and I was able to get my own work done.
Before he left, he sat in his vehicle and sent a detailed email to my cousin, who hired AIELLO, with an explanation of the work he performed.
What a guy.
Thanks Bob, and it was a pleasure meeting you.

Stephen Hanks and Pamela Mitchell