I WOULD GIVE 0 iIF ALLOWED, but it s not. Update f...

I WOULD GIVE 0 iIF ALLOWED, but it s not. Update from my previous rant and issues with this unprofessional company. I am also going to attach emails that I have yet to get a response. So since the last review the company and I came to an agreement which did not have a time frame on it because they wouldn t allow me out the contract. So basically it stated I would get an estimate from a mechanic of my choice as long as it was pertaining to the same issues prior to MEI repairing my vehicle. Not even a week goes by and I had emailed the check engine light was on again and I was looking for a mechanic to give me an estimate and try within my busy schedule during the week. (email attached & Robert did respond at this time)Plus I was going on vacation. Once I was able to get an estimate I was told it has been 4 months,which admittedly it has, but I did have the estimate and again the agreement did not have a time frame. I was also sending emails in between this time and never received a response. So finally july 1st 2019. I receive a response,which stated the MEI mechanic would have to look over the same issues they have so called repaired. I have emailed Robert Wilson Richard, as well as Jacob Long responding on July 2 2019 & have not received a response. That just the repairs!! Smh, lets get to the payment dept of this unprofessional organization. I had an employment change on 5/28, and contacted MEI for due date change aka DDC. The first person I spoke to for the request, Yasmine, asked me to send the offer letter. So I sent it and awaited a response email. Also sent a request of confirmation. Nothing. I went from semi monthly to monthly and all I wanted was a DDC, to avoid the harassment of payment calls. I never received a response back. I called later the week and spoke to a woman, Nadia, who stated she was my account manager . She stated to me that for some odd reason my email was never received,(go figures with this company) so she asked me to send the same info to her. She also said it would have to be reviewed, ok. At first I was having issues because I was told by my employer I would unable to retrieve my offer letter, luckily, my supervisor had a copy, so I sent that to Nadia on June 21,2019 and again, requested a response. Nothing til this day. But what did I get right after the 4th of July? The same harassing call of making my payment. Then threatening to shut my car off. After I have been waiting for a freaking response?!! I have asked for them to notate my account but being the company they are, there are very little notes, only showing that I asked for them to stop calling and other nonsense, but leaves out the other important information. Oh, and today 4/5 I recorded a gentleman who stated my account manager changes depending on the length of delinquent...really?!! If this doesn t frustrate you all then you are better than me. I believe I have been more than patient and correspondent with them as far as communicating. Well I will keep you all updated but if I were you I WOULD RUN FAR THE OTHER DIRECTION FROM THIS PLACE!! DONT BELIEVE THE FALSE 5 STAR REVIEWS, MAJORITY ARE 1 STAR. THOSE ARE FACTUAL REVIEWS!