Placed an order for reception furniture early in F...

Placed an order for reception furniture early in February 2020. Was informed that sofas were made to order and there would be a 6 weeks lead time .
Sofas have not arrived to this day. Four free standing chairs arrived in March of which two were defective - poor quality control( not broken due to transportation). I had emailed with photos as requested and promised this will be checked. Since then I have emailed and tried to call this company several times. Usual automated email response - they aim for delayed orders to be with you in 4-5 days. There is absolutely no point calling as you are just kept on hold. Hopeless! Will be looking to get my money back.... wish me luck!

Now July 20 ...... still haven t received all furniture.
Customer services is awful!!!!