Where to begin. This is the worst internet service...

Where to begin. This is the worst internet service provider I've ever dealt with. The installation tech was several HOURS late with zero notification. I had to call the service line at least 3 times before they would give me an ETA. When he installed the router, I pointed out that it didn't seem to be working properly. The tech ignored my concerns and left, leading to me having to get the equipment reinstalled several days later. I am now having to go pick up a THIRD router because the current one doesn't have functioning ethernet ports (I'm converting my PC from wi-fi to ethernet). The advertised speeds are a sham, you'll never get anything approaching them and if you ask the techs about it they'll suggest you manually "change the channels" on your router (doesn't work). Reliability is nonexistent and you'll be restarting your router frequently. If you have ANY other option for reliable internet, use it.