very beautiful and elegant structure, but there is...

very beautiful and elegant structure, but there is an air of neglect from the receptionist's joke about my accent, from the dirty elevator carpet, from the missing shower curtain, the wood of the unsafe bed ... not to mention the SPA: door of the sauna creaking, drain attappato emotional shower, turkish bath handle broken, scoppolato floor ... shame really, are trifles that such a place should not have.