I was excited to try a local company and was okay ...

I was excited to try a local company and was okay with a smaller provider network but my experience has been awful and I am devastated that I have to wait another year for open enrollment to get a new plan with a different company. The online portal is not updated and does not provide the information that you need. There is no possibility to use an online pharmacy. The provider list that they have online is not accurate and many people I have contacted on the list do not accept the insurance. Without this information available online, you have to call and I have waited 45min-1hr each time to be able to speak to someone and they have not been knowledgeable. This is a pretty scary place to be in when you are trying to access healthcare.