I have been a LONG time customer with A#1Air and o...

I have been a LONG time customer with A#1Air and over the last year plus I noticed the quality of their service with me decline. Today was the last straw. I set up an appointment 2 weeks ago to come to my home today. This morning I called them to confirm they would be out between 12-4. Just before 4 I called again and this time was told, no we have you down for Friday. Then, it was yes you are correct but we have to find someone to come out and will get back to you. I kept being lied to. I should have left them a year ago after a couple of other red flags.
I found another ac company through posts where I live on NextDoor and Facebook and called. The owner picked up and he will have someone here tomorrow morning. I told him what I needed and explained what A#1Air did. If A#1Air does this to a long standing loyal customer, then I say to them, you lost my business forever today.