we stayed there recently in February, I have given...

we stayed there recently in February, I have given 3 star for the location only. location is very hand and close to the Patong beach. Resort itself is very nice too, breakfast is excellent. room service is okay. management is not good at all and they don't value their customers. we have been asked to pay someone else's bill who have stayed in the same room number as my son did and even the time of service used was before even we checked in but they still they forced us to pay that bill and their manager's behaviour was quite humiliating as if we are a criminal of some sort. finally, they have asked their relevant staff and confirmed it wasn't my son who used the service but still there is no apologies or any sort of compensation for the drama we had to go thru. Guys, I would suggest some other resort. actually, we have heard quite a few nice things for Phuket Graceland, one of our friends have stayed there and absolutely enjoyed. very disappointed with diamond cliff with the value of money you pay, it's not worth it.