Mike Baker

Review of Zehnder's of Frankenmuth

Zehnder's has a long history and is well known acr...

Zehnder's has a long history and is well known across the region. However, their management of the customer experience is simply below average. They have long lines and are terrible at estimating the wait. For example, today we arrived and were told the wait would be about 30 minutes... 45 minutes later, I asked how much longer and was told another 25 minutes. After another 20 minutes, I hadn't moved in the line, and decided to give up and go across the street where we were seated immediately. This is really disrespectful of customer's time, and shows a lack of caring about their experience.

I assume that because they are so busy, they feel they can afford to ignore these things, but it makes a difference. In this day and age, there's no reason to be so poor at handling this fundamental aspect of a restaurant business. And let's be honest here, the food, while good, isn't worth all that trouble.

If you plan to go there to eat dinner, you'd better put off any other things you wanted to do tonight until tomorrow.