Terrible customer service. My family shop was susp...

Terrible customer service. My family shop was suspended. They decided that we doesn't make our handbags and ask us provide them with information about working process. We provide them with this information the same day, I sent more than 30 photos, I made detailed description about working process. But girl Louren who sent me notification didn't answer anything. I wait 3 days, and still here nothing from them. I made request on etsy website, and still nothing. After that I made phone request, they phone me in a 15 minutes and told me that they respond me in email within 24-48 hours. And you know what!? They didn't respond me!!! I have 44 open orders and I can't ship them because all my account is suspended. I can't belive that public company can be so irresponsible to their clients and hence to their business.