Due to Covid-19, the Paper Mill Playhouse cancelle...

Due to Covid-19, the Paper Mill Playhouse cancelled all upcoming performances....I was notified via email of my cancelled performance and had the choice to get a refund for the purchase price or donate my tickets back to Paper Mill Playhouse. I chose a refund......Not only did it take 1 month to finally get in touch with someone to execute the refund, but I was told that I will NOT get back the service fee of $8 per ticket unless I want a gift card...only then I would get back the service fee.....The explanation as to why I wasn't going to get back the service fee from Derek (Paper Mill rep) was 'we don't get the service fee back, so therefore you don't get it back'.....But, I purchased the tickets directly from the Paper Mill Box office....What do you mean you don't get the service fee back......you have the service fee!!! I didn't cancel the performance.....YOU DID!!! For this reason alone, I will NEVER patronize the Paper Mill Playhouse as there are so many other theaters that would not be so desperate to take your money!! Spread the word and maybe condo's will be taking the place of this property in the coming years!!!