Giving this 5 star hotel a 4 star rating might not...

Giving this 5 star hotel a 4 star rating might not seem right but I will explain. The high points of the hotel are well known for a property of St. Regis brand that will include the service, design, layout, staff.
My comments are about cleanness of the rooms and the check in, check out processes. For a Saint Regis known brand, you would think the will have a better knowledge to this.
The property is secluded and a little far from entertaining and landmark spots.