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Review of conicelli honda

I had a horrible service experience. I dropped my ...

I had a horrible service experience. I dropped my car off on Monday to be done for Friday. I only asked for an oil change inspection and and wheel repair. So I tell the gentleman at the desk and write on the paperwork as well please contact me before performing any repairs. Ok it s Tuesday morning I received no phone or voicemails so I call and I get transferred to someone s voicemail and was told I d receive a call back. It s now Tuesday afternoon I still haven t received a call so I call back again and still no one is available. I ask the receptionist if It is easier or if they are not able to reach please by all means text or email me. It s now 6 o clock I n the evening I still have not received a call, text or email to go over my vehicle. I call back again and I speak with a gentleman who tells me my car is complete, yet I haven t gone over my vehicle with a service rep like I asked, the wheel guy does not come in until Friday and I haven't left any ID cards for the state inspection. So I know that s a Ly! I tell the gentleman that s impossible so he says he will check into it and give me a call back. I don t receive a call back AGAIN! So I try calling back again Wednesday morning I get once again voice mail the service rep is not available. So I m upset unhappy with service so far I ask to speak to the manager. I get the manager and tell him what s going on express I m unhappy with service so far and transfers me back to the service rep who finally answers after 2 days. So I finally get a hold of the rep (Tim), and he tells me he has been calling, but I haven t received any voice mails text messages or emails from him which I provided all information. He tells me the work is done and failed for inspection because of my exhaust. I say wait a moment Tim one I asked some one to call me prior to any service being performed on my vehicle, and second I haven't left any I d cards for the inspection so how possibly did you complete an inspection? And thirdly I m less than 5k miles so my vehicle is exempt from the emissions. 3 things, So Tim informs me that if I send over my ID cards my vehicle will pass inspection they will update my stickers while the car is there and repair the wheel on Friday. Cool so Tim FINALLY emails me I send over my cards. So it s Friday I m excited to pick up my 2017 Civic Type R after leaving it in the hands of the dealership for an entire week for less than 3 hours worth of work. I come in to pick up to find the inspection stickers not updated and no emissions print out from the machine . So go inside to the desk to see why my stickers were not updated and the guy at the desk tells me it fails. You can only imagine how upset I am at this point. I explain to him the situation and the conversation I had with Tim. He tells me I have to wait until Monday to speak to the service manager. I live 45 minutes away left my car for the entire week I m not waiting until Monday. I have to go upstairs and ask for a sales manager who s name is Tim. We go down stairs to see what can be done, they tell me again I have to wait until Monday to have the stickers installed. But yet I already paid for the service and my car has been sitting on the lot for a week. It takes a half hour of going back and forth with a rep at the desk who has been supposedly calling the service manager to give me back my money for a service that has not been complete. So I get my money back and leave and notice my oil change stickers hadn t been updated either. I go home extremely infuriated after the worst service experience ever. The service valet were polite the cashier was polite and professional but it seems like the people in service who get paid for the quality service didn t give a damn. The experience was horrible I will never go back there again for any other than my wheel and glass protection. I m still in shocked I had such a horrible experience, no assistance was offered to even assist me in the inconvenience, no solution was offered except for wait for Monday.