Sadly to say this is one of the worst companies i ...

Sadly to say this is one of the worst companies i have ever dealt with and agree with other reviews online in saying I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE . I have given one star as that is the lowest , if minus was available I would have given that.
My reasons are as follows.
I ordered an office chair before 2pm on 25-10-19 with order by 2pm get next working day delivery .
My order stated delivery Monday
Monday comes , no advice from company if dispatched or not
Nothing no email no contact and chair does not arrive
Email them at the end of the day Cancelled the order under distance selling regulations as in my mind they had miss advertised and i would not be in next day anyway
Next Day DPD state they are delivering item , as i was out i thought give company benefit of doubt and re book delivery with DPD for Wednesday they confirm this.
Next day no communication from DPD at all and still no reply to original cancellation order from Furniture at work . No idea what is going on.
I never heard from DPD again and then sent several emails to Furniture at work saying not delivered waiting for refund under cancelled order.
They take days to reply and claim they were chasing it to confirm non delivery .
Eventually i gave them 72 hours to refund in my account or face county court plus costs . It was not in my account in 72 hours so i went to Visa and asked for charge back.
A few days later the money came back to my account in full , no apology from Furniture at Work , only email saying it was being repaid.
Not sure if it was Visa , threat or court or that they finally processed the refund but it is over now.
My thoughts don't deal with them unless you are prepared for total grief. They answer emails at a pace slower than a snail and someone i am not prepared to recommend even to my worst enemy.