Tammy Thomas Review of Substantial Subs
The owner is rude as disrespectful, as such is th...
The owner is rude as disrespectful, as such is the case with several employees. I ordered a wrap and a sub, and an employee touched a pen and other items while in the process of making my food. I told him that I was not going to eat the wrap, as he had just contaminated the food by touching other items in the process. The sub was completed already, and the server offered to remake the wrap, which was nice if him, although I didn't ask him to do that. However, another loud and bosterius employee began to scream and yell at me during the process, and then the owner starts screaming, and tells the sever "Don't remake it. ". The owner goes off on a rude rant, saying all kinds of things and starts screaming. Let alone, the cashier wanted me to pay for my food before I even made it through the line, or even had toppings placed on the sub that was ordered. I think it's only appropriate that you should be afforded an opportunity to fix your sub to your liking rather than be harassed and asked to pay when your still in line having the order prepared. The owner and several of his emoloyeees, need to learn people skills and leave the ghetto, disgusting arrogance out of the place of work. Owner or not, your behavior and the behavior of your employees was deplorable. Hygiene, cleanliness and safety should be your top priority in your restaurant, coupled with leadership and mutual respect. You serve customers and the community and should carry yourself in a way that people respect. Remember the same customers that observed your behavior today, will be the same ones to tell others about you, as well.
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