Luana Akemi

Review of Celebration Suites at Old Town

The worst reception ever, i thought that for being...

The worst reception ever, i thought that for being a Brazilian team it would be warm and respectful reception.
I forgot the key inside my room, and the staff didnt help to go inside the room and it was cold and late at night.
Next time staff at least call who is inside the room to check.
I understand the protocol, but sometimes we also need to empathize and understand the costumer necessities.
Ive been in plenty of states around the United states, and ive never been so mistreated.
I do not recommend to anyone i know this hotel.

Worst service I've ever had among all the hotels I've stayed at. I even thought that for the team to be Brazilian I would have a more welcoming and respectful service.
I forgot my key inside the room, while mine and didn't want to confirm my identity. I understand protocol and security, but it is often necessary to understand the client's need and to have at least empathy, since I was cold and it was 11 pm.
I have visited all the states of the US, and I have never had any problem with any hospitality service, quite the contrary, they have always solved my problem with the greatest cordiality.
The Brazilian receptionist treated me very badly, and was super unfriendly, so I don't recommend this hotel to anyone.

Regards,