Wow has been great. I had some concern when they c...

Wow has been great. I had some concern when they changed from Knology. I have 100mbps down and 15mbps up clocked direct to my PC and clocked through my router it's 98mbps down and 12mbps up. So if your'e having slow speeds, you might want to upgrade your router.I had to. Most of the older ones cannot handle the speed and will slow you down. The customer service dept. has always answered the phone right away and have not had any problem getting tech support on the phone or any prolonged wait times. I've been with them for 4 years now and wouldn't switch. I've used most of the other providers in the area and would never do business with any of them again.