felicia lim

Review of VIA Rail Canada

The service crew were really nice. However, the tr...

The service crew were really nice. However, the trains are not reliable. Delays over an hour is really common and you don t get any compensation for any inconvenience. Just a 50% travel credit which is an insult, considering that they are asking us to engage in their services again. No sympathy given to passengers.
While I understand that delays are inevitable, the least they could do was to offer services or compensation for the inconvenience caused. Because of their delays, I ve spent a lot on cab services, rushing to my destination from the train station. On one night, the delay caused me to miss the last public train in Montreal. What could have taken me 20mins, took me an hour. Imagine if you have a plane to catch, they wouldn t offer anything except for their travel credits .
At the end of the day, while the service from the crew may be good. You re risking a lot of time and money from a highly probably delay. It s a big gamble for those travelling around Canada. And it is not cheap. Might as well go for the more affordable buses.
Definitely would not recommend viarail. Especially for travellers looking to enjoy their time in Canada.