Caressa Jennings

Review of Crowne Plaza Houston Galleria ...

I had a difficult experience during my recent stay...

I had a difficult experience during my recent stay at CP however Keiyanna Small (sp) was exceptional. Her integrity, character and professionalism was like none other. I basically live out of hotels for work and my hotel choice is important to me. She continued to uphold the integrity of the hotel despite my concern and she spoke to me for over 2 hours at 0300 in the morning to comfort me. Keiyanna Small continued to tell me that my colleagues at LifeGift Houston that would be staying in the near future would be taken care of and that the hotel prides themselves in customer service. This was my second time working with her and she supported me with exceptional service both times. I wish all hotels had a Keiyanna Small! Despite my recent issue she continued to ask what she and the hotel could do to support me and to visit again. I will continue referring my colleagues and friends that typically stay at the medical center because of the comfort and assurance given by Keianna. I really hope her work doesn t go unnoticed. Thank you soooo much!

Upon leaving, Daril (sp) was very kind to me when I needed support and was leaving the hotel sooner than expected. Despite me being upset she handled me with good customer service. Thank you!