Overall a nice hotel but I think it wasn't quite w...

Overall a nice hotel but I think it wasn't quite what I expected. I was under the impression it was more of an upscale resort but it had more of a higher family resort sort of feeling. Granted there was practically an entire soccer tournament staying at the hotel so this probably colored my opinion. Check in was a little frustrating. We travel often & the last 3 times I called hotels about a late check-in they assured me it wasn't necessary. I should not have used that as my standard. We drove all night & end up checking in very early morning. We were informed there is some sort of system update from about 2 or 3 am to 5 or 6am & we could not be checked in until it was done but "luckily" they saved our room. I tried to be polite because it was true I didn't call but it must have been obvious I was upset. We hsd to wait about 30 to check in. They did comp us breakfast for 1 day. FYI skip that (the regular breakfast buffet) quality & variety of food is not very good plus you will miss some really great local places that. aren't far. Hotel lobby & conference rooms were really nice but the business center is bare bones. Internet access is very limited so not good for doing much more than printing boarding passes. Our room was very nice 2 room villa. The hotel is updated clean & in good condition just not new. Gym was good it has 2 rooms 1 with weights & 1 with treadmills/eliptical machines. We also tried the spa. I happened to walk by & catch a February special posted outside. I wouldn't have known if I hadn't gone out of my way to stop by so try that if you're interested in a treatment. Massages were good but there's a maintenance room or something close so the couples room not totally quiet. But the staff was very nice & professional. Again this us a nice hotel just not what expected.