I was so glad that we made a change in our hotel s...

I was so glad that we made a change in our hotel stay for San Francisco before leaving Australia. This was the best thing we did. From check in to check out, we had the best service. Our check in agent, Luis was so friendly and pleasant to deal with. Most of the time, we are rushed at check in and check out but, at this hotel, both times, Luis engaged with with us and was so genuine. He was lovely with the kids too. He made sure we had a lovely and comfortable stay to close out our 3 week long US holiday. The room was a great size for a family of 4 and not to mention, very clean. We were very lucky to have an amazing view too.