Very unreliable taxi service. When the chauffeurs ...

Very unreliable taxi service. When the chauffeurs arrive they are polite and good drivers. Its the planning that is terrible. And when you phone, the young fellows are so rude to you. One had a conversation for 10 minutes with his friend that I could hear (he hadn't switched me off sound) and then said, "Do you think you're the only customer that calls in?". But worst is when they say a taxi will be there in 10 minutes, but they had just said that 10 minutes earlier, and then finally (30 minutes late), the taxi chauffeur calls that it will still be 'awhile'. I ended up taking my husband that time to the hospital myself. We are going to try to switch to another taxi service. I can't believe that all the insurance approved taxi services are this bad!!!