Lesley Hooper

Review of Mosaic Residential

I stay at the Capital Estates, after moving in Dec...

I stay at the Capital Estates, after moving in December 20th, I have paid over $3k to the place in down payment, rent, and all that. I have had bubbling toilets that tend to want to over flow, no water pressure, and was told since I was moving in the 20th, and get paid on the 5th, that this first month there would be no late fees to help me out. Instead no maintenance was done, late fees of $160 have been placed on me, a lock out for late fees with no three day notice, and when trying to get a hold of Mosaic to help in the situation, no one ever answers the phone or gets back in touch with me after 25 messages in a two day period. My partner and I have a child together and she rides the bus, she had to stand out in the cold till the lock was changed back and told they were going to keep locking us out. Again they did this without the three day notice and have gone back on all they said in the beginning and told me I never told them of the issues. They are lyers and cheats and as soon as my lease is up, I am out of there, Maybe even sooner if I find somewhere better and can pay the break fee.